At Pollard’s Promises, we’re proud to celebrate the individuals who go above and beyond every single day in the world of care. This month, we’re thrilled to honour Manju, a truly exceptional member of The Willows Care Home team, with a well-deserved spa and food hamper, our small way of saying thank you.

Nominated by Registered Manager Priya Nahil, Manju is described as the heart and soul of her care team. Since Priya’s arrival in September, Manju has been a constant source of strength, wisdom, and compassion, not just to residents but to every colleague around her.

"Manju pours her heart into everything she does, consistently going above and beyond to ensure the highest standards of care. Her work ethic is truly inspiring," Priya shared.

Manju’s leadership and empathy shine brightest during tough times. During a particularly challenging weekend, when the home faced unexpected staff shortages, she arrived on her day off, stayed late, and ensured that both residents and staff were supported. In one touching moment, she spent time comforting a resident who was distressed by changes to their routine, holding their hand, speaking gently, and helping them feel safe and understood.

It’s these small acts, carried out with enormous care, that make Manju such a cherished presence in the home.

"Thank you so much for the nomination," Manju said. "It means a lot to be recognised for my hard work. It was such a lovely surprise and truly brightened my day."

To Manju, thank you for your selflessness, your compassion, and your unwavering dedication. You represent everything that’s wonderful about care.

💛 From all of us at Pollard’s Promises, congratulations and thank you for making such a difference.