Today, we’re thrilled to celebrate the amazing team at Ball Tree Croft, nominated by their Registered Manager, Donna Gilbert.

"Our team have achieved so much in the 3 years i have worked alongside them. They provide exceptional care on a minute by minute basis, and are always striving to do better in life. We have built resilience and strength as a team and are always looking at ways to improve for the people who we are privileged to work for (after all, they are the bosses...not me!)"

From delivering compassionate support to building deep, trusting relationships with the people they care for, the Ball Tree Croft team embodies everything that quality care should be, responsive, person-centred, and consistently kind.

This is a team that not only delivers day-to-day excellence, but also actively reflects, adapts, and grows together ensuring that the care they provide evolves to meet the changing needs of the individuals they support. The team recognises that true leadership in care means listening, learning, and putting the individuals they support at the very centre of all decisions.

It’s this attitude of dedication and heartfelt service that makes this team so deserving of recognition.

While care work can often go unseen, Pollard’s Promises exists to shine a light on those who go above and beyond. This nomination reminds us that behind every great care setting is a group of individuals working with intention, empathy, and purpose.

Congratulations to the Ball Tree Croft Team, we’re proud to celebrate you!